Help Centre

Search our documentation or browse categories below.

Student Portal

Managing courses, tracking progress, certificates, and peer interactions.

How to access your purchased courses Syncing progress across multiple devices Participating in peer-to-peer discussions Downloading course resources for offline useView all 5 articles

Instructor Centre

Content creation, student management, analytics, and payouts.

Video upload requirements and best practices Interpreting your engagement analytics Structuring your curriculum for maximum impact Managing student feedback and reviewsView all 5 articles

Billing & Plans

Payments, subscriptions, invoices, refunds, and instructor payouts.

Updating your credit card or payment method Requesting a refund for a course Comparing standard vs. plus memberships Instructor payout schedules and tax infoView all 5 articles

Technical Support

Browser issues, video playback, connectivity, and platform maintenance.

Supported browsers and operating systems What to do if videos aren't playing Accessing documentation for our API Platform maintenance and status updatesView all 5 articles

Account Security

Passwords, privacy settings, login sessions, and data management.

Setting up Two-Factor Authentication (2FA) How to change your account email Managing your active login sessions Exporting your personal data profileView all 5 articles

Community Help

Forums, networking, instructor protocols, and reporting misconduct.

Navigating the Discussion Hubs Instructor protocols and professionalism Reporting misconduct or harassment Participating in local chapter eventsView all 5 articles

Frequently Asked Questions

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Our support team is available every day to help you with anything you encounter on the platform.

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