What to do if videos aren't playing
3 min read
If a video is not playing, try these steps in order: 1) Refresh the page. 2) Clear your browser cache. 3) Disable browser extensions. 4) Try a different browser.
Video issues are often caused by slow internet connections. We recommend at least 5 Mbps for HD playback.
If none of the above works, contact support with the course name, lesson title, and your browser version.
Helpful tips
- Lower the video quality using the settings icon on the player if your connection is slow.
- Pausing and waiting for the buffer bar to fill can resolve stuttering.
- Mobile data connections may throttle video. Switch to Wi-Fi if possible.
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